Refund policy

RETURN & REFUND POLICY

We want you to be happy with your purchase from MF Prime Store. If you are not completely satisfied with an eligible item, you may request a return within 14 days of delivery.

RETURN ELIGIBILITY

To be eligible for a return, items must be:

• Unused, unworn, unwashed, and in their original condition.
• Returned with all original tags, packaging, accessories, and components.
• Accompanied by proof of purchase or order information.

Items that do not meet these conditions may not be eligible for a refund.

RETURN SHIPPING

Customers are responsible for arranging and paying for return shipping for standard returns, including returns due to change of mind, fit, size, color, or preference.

We recommend using a trackable shipping method. MF Prime Store is not responsible for return packages lost or damaged in transit.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at support@mfprimestores.com with your order number and photos of the item and packaging.

We will review the issue and, when appropriate, provide instructions for a replacement, refund, or return at no additional return-shipping cost to you.

NON-RETURNABLE ITEMS

For health, hygiene, and safety reasons, opened, used, tested, or unsealed beauty, cosmetic, skincare, personal-care, and hygiene products cannot be returned unless they arrived damaged, defective, or incorrect.

Items marked Final Sale, gift cards, and any other items identified as non-returnable at the time of purchase are not eligible for return unless required by applicable law.

REFUNDS

Once your return is received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method. Original shipping charges are not refundable unless the return is due to an error by MF Prime Store or the item arrived damaged or defective.

Please remember that your bank or credit card company may require additional time to process and post the refund.

EXCHANGES

We do not guarantee direct exchanges because product availability may change. If you need a different size, color, or item, please contact us for available options.

ORDER CANCELLATIONS

Eligible unfulfilled orders may be cancelled within 1 hour of purchase. After the cancellation window has passed, an order may already be in processing and cannot be guaranteed to be cancelled.

HOW TO REQUEST A RETURN

Before sending an item back, contact us at support@mfprimestores.com with your order number and reason for the return. Returns sent without following the provided return instructions may experience processing delays.

Please do not send returns to any address other than the return address provided by MF Prime Store when your return request is approved.

CONTACT

For questions regarding returns or refunds, contact:

MF Prime Store
support@mfprimestores.com